Privacy Policy

Effective date: 30 October 2026

Zipcraze respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website or place an order, how it may be used, and when it may be shared.

1. Business Information

Zipcraze operates under the trade name MYLE INFINITY, a proprietorship operated by FAHIM JANE ALAM.

Business address: 2nd Floor, L-140, Laxman Puri, Pahar Ganj, New Delhi, Delhi – 110055, India.

Email: myleinfinitypvtltd@gmail.com

Phone / WhatsApp: +91 8076022756

2. Information We May Collect

Depending on how you use our website, we may collect:

Name, email address, and phone number.
Billing and delivery addresses.
Order details and purchase history.
Information you provide when contacting customer support.
Payment-related information processed through the payment method or payment provider you use.
Technical information, such as browser, device, and website usage information.
Cookie and similar technology data, where used.

Please do not send passwords, one-time passwords (OTPs), or confidential authentication credentials to us.

3. How We Use Information

We may use personal information to:

Process and fulfil orders.
Arrange shipping and delivery.
Send order confirmations and relevant order updates.
Respond to customer questions and complaints.
Process eligible cancellations, returns, exchanges, and refunds.
Maintain website functionality and improve the shopping experience.
Detect and investigate suspected fraud or misuse.
Comply with applicable legal obligations.
Send promotional communications where permitted by law and applicable preferences.

4. Sharing of Information

We may share relevant information with service providers when necessary to operate our store and fulfil orders. These may include payment processors, courier and delivery partners, website service providers, and technical support providers.

We may also disclose information when required by applicable law or a valid legal request, or when reasonably necessary to protect our rights, customers, or services.

5. Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies to support website functionality, remember preferences, and understand website usage.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security and Retention

We take reasonable measures intended to protect personal information against unauthorised access, misuse, loss, or disclosure. However, no method of electronic storage or online transmission can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, business records, dispute handling, and applicable legal requirements.

7. Your Choices and Requests

You may contact us to ask about personal information associated with your order, request correction of inaccurate information, or raise a privacy concern.

We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or for legitimate record-keeping purposes.

8. Third-Party Services

Our website may use third-party services or link to external websites. These services may have their own privacy policies and terms. Please review the relevant notices when using third-party services.

9. Children's Privacy

Our website is not intended to invite children to provide personal information without appropriate parental or guardian involvement. If you believe a child has provided personal information inappropriately, contact us so we can review the concern.

10. Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The revised version will be published on this page with an updated effective date, subject to applicable law.

11. Contact Us

For privacy-related questions or requests, contact:

Zipcraze

MYLE INFINITY

Operated by FAHIM JANE ALAM

2nd Floor, L-140, Laxman Puri, Pahar Ganj, New Delhi, Delhi – 110055, India.

Email: myleinfinitypvtltd@gmail.com

Phone / WhatsApp: +91 8076022756