Terms & Conditions
Effective date: 30 October 2026
These Terms & Conditions apply to your use of the Zipcraze website and purchases made through it. By accessing the website or placing an order, you agree to these terms and the policies published on our website, subject to applicable law.
1. Business Information
Zipcraze is the trade name used by MYLE INFINITY, a proprietorship operated by FAHIM JANE ALAM.
Business address: 2nd Floor, L-140, Laxman Puri, Pahar Ganj, New Delhi, Delhi – 110055, India.
Email: myleinfinitypvtltd@gmail.com
Phone / WhatsApp: +91 8076022756
2. Use of the Website
You agree to use the website for lawful purposes and to provide accurate information when placing an order or contacting customer support.
You must not misuse the website, attempt unauthorised access, interfere with its operation, or submit fraudulent order or payment information.
3. Products and Product Information
Zipcraze offers bags and lifestyle products, including sling bags, messenger bags, and other bag styles listed on the website.
We aim to display product descriptions, images, specifications, prices, and availability as accurately as reasonably possible. Actual product appearance or colour may vary slightly due to lighting, photography, or device-screen settings.
Please review the individual product page before placing an order. Contact us if you need clarification about a product.
4. Prices, Discounts, and Promotional Offers
Product prices should be displayed on the relevant product page before checkout. Applicable shipping charges and mandatory fees should be shown before you complete the order.
Promotional offers are subject to the eligibility requirements, validity dates, eligible products, minimum order value, exclusions, and other conditions disclosed for the offer.
The final order summary should show the applicable product prices, discounts, and charges. If an apparent pricing or technical error occurs, we will review the order and communicate with the customer before taking any action permitted by applicable law.
5. Order Placement and Acceptance
Placing an order constitutes a request to purchase the selected products. An automated order acknowledgement does not necessarily mean that the order has been finally accepted.
Orders may require verification of payment, delivery details, product availability, or other relevant information. If an order cannot be fulfilled, we will inform the customer and arrange any applicable refund in accordance with our published policies and applicable law.
6. Payments
Customers must use the payment methods made available at checkout and provide accurate payment and order information.
Payment processing may be handled by third-party payment providers, whose terms and privacy practices may also apply to transactions processed through their services.
7. Shipping and Delivery
The estimated delivery time is 4–7 days, subject to the delivery location, product availability, courier operations, and circumstances outside our reasonable control.
Applicable shipping charges will be displayed at checkout before the order is completed. Please refer to our Shipping Policy for further details.
8. Cancellations, Returns, and Refunds
Eligible return requests must be submitted within 5 calendar days from the date of delivery.
Customers must contact support and obtain return instructions before sending a product back. Applicable eligibility requirements and return or exchange charges will be communicated in accordance with our Return, Refund & Cancellation Policy.
For an approved refund, we will initiate processing within 7 days of refund approval, subject to the published policy. The time taken for the funds to appear in a customer's account may depend on the bank or payment provider.
Cancellation requests should be made as early as possible. Cancellation may not be possible once an order has been dispatched.
9. Intellectual Property
Website content, including original text, graphics, images, and design elements, may be protected by applicable intellectual-property laws. You may not reproduce or use protected content without permission from the relevant rights holder, except as permitted by law.
Third-party names and trademarks remain the property of their respective owners.
10. Website Availability and Changes
We may update website content, product listings, prices, and services as needed. We aim to keep the website available and information accurate, but uninterrupted access cannot be guaranteed.
Changes to these terms will be published on this page with an updated effective date. Changes will apply prospectively, subject to applicable law and any rights arising from an existing order.
11. Customer Complaints and Dispute Resolution
If you have a complaint or concern about a product, order, payment, delivery, cancellation, return, or refund, contact us first so we can review the issue.
Email: myleinfinitypvtltd@gmail.com
Phone / WhatsApp: +91 8076022756
Please include your order number, registered contact details, and a description of the issue. We will review your complaint and respond within a reasonable period. We may request additional information if needed.
If a concern remains unresolved, you may pursue any applicable consumer complaint or dispute-resolution mechanism available under Indian law. Nothing in these terms prevents you from exercising statutory rights or approaching a competent authority.
12. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India, subject to applicable consumer-protection laws and other mandatory legal requirements.
Any dispute will be handled by a court, consumer commission, or other competent authority with jurisdiction under applicable law. Nothing in this section is intended to restrict a consumer's statutory rights or access to a legally available forum.
13. Contact Us
For questions about these terms, products, or orders, contact:
Zipcraze
MYLE INFINITY
Operated by FAHIM JANE ALAM
2nd Floor, L-140, Laxman Puri, Pahar Ganj, New Delhi, Delhi – 110055, India.
Email: myleinfinitypvtltd@gmail.com
Phone / WhatsApp: +91 8076022756