Shipping & Delivery Policy

Effective date: 30 October 2026

Zipcraze aims to provide clear shipping information and keep customers informed about their orders.

1. Delivery Locations

We ship orders within India, subject to product availability and courier serviceability at the delivery address.

2. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

Products available in inventory are generally prepared for dispatch within 2 business days of order placement. Processing may take longer if an order requires verification or a product is temporarily unavailable.

If an unexpected delay affects your order, please contact customer support.

3. Estimated Delivery Time

The estimated delivery time is 4–7 days, subject to delivery location, product availability, courier operations, and circumstances outside our reasonable control.

Delivery estimates are not a guarantee of delivery on a particular date. If your order is delayed beyond the stated estimate, contact us with your order number for an update.

4. Shipping Charges

Shipping charges may vary based on the order value and delivery location. Applicable charges will be calculated and displayed at checkout before you complete your purchase.

If a free-shipping promotion is available, its eligibility requirements, minimum order value, product exclusions, location restrictions, and other applicable conditions will be disclosed with the offer.

Please review the final order total before confirming your purchase.

5. Tracking and Delivery Updates

Where tracking information is available, it may be shared through the contact details provided with your order or through the relevant courier service.

Please ensure that your delivery address, phone number, and other required details are accurate when placing your order.

6. Incorrect Address or Failed Delivery

If an order cannot be delivered because the address or contact details are incorrect or the recipient is unavailable, the courier may attempt redelivery or return the parcel according to its procedures.

Contact us promptly if you notice an error in your delivery details. Changes may not be possible once an order has been dispatched.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, contact us promptly at myleinfinitypvtltd@gmail.com.

Include your order number and clear photographs of the product and packaging where relevant. Our team will review the issue and explain the next steps under the applicable policy.

8. Contact Us

Zipcraze

Trade name: MYLE INFINITY

Legal business name: FAHIM JANE ALAM

Address: 2nd Floor, L-140, Laxman Puri, Pahar Ganj, New Delhi, Delhi – 110055, India.

Email: myleinfinitypvtltd@gmail.com

Phone / WhatsApp: +91 8076022756