Return, Refund & Cancellation Policy

Effective date: 30 October 2026

At Zipcraze, we aim to make our return, exchange, cancellation, and refund process clear and easy to understand. Please review the conditions below before placing an order.

1. Return Window

Eligible products may be considered for return within 5 calendar days from the date of delivery.

You must contact us within this period to initiate your return request. Submitting a request within the return window does not automatically guarantee approval; the product must meet the eligibility conditions below.

2. Eligible and Ineligible Products

A product may be considered for return if:

• It is unused and in its original condition.
• It is returned with its original packaging, tags, accessories, and included items, where applicable.
• It matches the product purchased in the order.
• It meets any product-specific eligibility conditions clearly disclosed on the relevant product page before purchase.

A return may be declined if the product has been used, damaged after delivery, or returned with missing components or packaging required for eligibility.

If a product arrives damaged, defective, incorrect, or incomplete, contact us promptly with your order details and photographs, where relevant, so we can review the issue.

Any product-specific return exclusions must be clearly disclosed on the relevant product page before purchase. If you are unsure whether a product is eligible, please contact our support team before ordering.

3. How to Request a Return

To initiate a return:

1. Email myleinfinitypvtltd@gmail.com within 5 calendar days from the date of delivery.
2. Use the subject line Return Request – Order #[Your Order Number].
3. Include your name, order number, registered phone number or email, product name, and reason for the return.
4. If the product arrived damaged, defective, or incorrect, include clear photographs where applicable.
5. Wait for confirmation and return instructions from our support team before sending the product back.

Our team will review your request and provide the next steps, including the confirmed return destination and applicable charges. Do not send a product to an unconfirmed address.

4. Return Shipping and Exchange Charges

Applicable return-shipping, pickup, self-shipping, or exchange charges depend on the circumstances of the request.

• For a change-of-mind return, the customer may be responsible for return shipping where the charge has been disclosed before the return is confirmed.
• If a product arrives damaged, defective, or incorrect, contact support before returning it so we can review the issue and provide instructions.
• Any applicable return, pickup, self-shipping, or exchange charges will be communicated before the return or exchange is confirmed.

Please contact us to confirm the applicable charges and return destination before sending an item. No undisclosed charge should be assumed.

5. Restocking Fee

No restocking fee applies to eligible returns.

This does not remove responsibility for a separately applicable return-shipping or exchange charge that has been clearly disclosed before the return or exchange is confirmed.

6. Refund Method and Processing Time

Once the returned product has been received or collected, inspected, and approved for a refund, we will initiate the refund within 7 days of approval.

Refunds will generally be issued through the original payment method where supported by the payment provider. If the original payment method cannot receive a direct refund, our support team will explain the available process.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

Any shipping charges or other amounts will be handled in accordance with the terms disclosed at purchase and applicable law.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible and provide your order number.

• Before dispatch: You may request cancellation. We will confirm whether the order can be stopped.
• After dispatch: Cancellation may no longer be possible. Contact support for guidance under the applicable return policy.
• Approved cancellation refunds: If payment has already been collected, we will initiate the refund within 7 days after cancellation and refund approval.

A cancellation request is not confirmed until our team communicates the outcome.

8. Contact Us

For return, exchange, cancellation, or refund assistance, contact:

Zipcraze

Trade name: MYLE INFINITY

Legal business name: FAHIM JANE ALAM

Address: 2nd Floor, L-140, Laxman Puri, Pahar Ganj, New Delhi, Delhi – 110055, India.

Email: myleinfinitypvtltd@gmail.com

Phone / WhatsApp: +91 8076022756